Privacy Policy

What Skin Needs ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use ‘Terms & Conditions’ and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
 
For the purpose of the Data Protection Act 1998 (the Act), the data controller is S&J International (UK) Ltd of 1B Montague Road, Wimbledon, London, SW19 1TB (registration 2953776).
 
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
 

Information we may collect from you

We may collect and process the following data about you:
 
Information that you provide by filling in forms on our site www.whatskinneeds.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to newsletter or requesting further information. We may also ask you for information when you report a problem with our site;
Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including name, e-mail address, postal address and phone number;
 
If you contact us, we may keep a record of that correspondence;
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
 
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
 
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way;
 
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service;
 
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
 
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
 
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:
 
To ensure that content from our site is presented in the most effective manner for you and for your computer;
To send to you goods purchased via the website;
To send invoices to you, and collect payments from you;
To send you email notifications which you have specifically requested;
To send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email (you can inform us at any time if you no longer require marketing communications to be sent to you by emailing us at info@whatskinneeds.co.uk)
To notify you about changes to our service.

Your rights

You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email (to info@whatskinneeds.co.uk) at any time (in practice, you will usually expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes).

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@whatskinneeds.co.uk.co.uk or by post to:
 
S&J International (UK) Ltd
1B Montague Road
Wimbledon
London
SW19 1TB
 
Alternatively you can contact us by telephone on 0203 053 6894