Get in Touch With Us
We are always glad to hear from the people who read this site. Whether you have spotted something that needs fixing, want to share an idea, or simply have a question, this page explains the best way to reach us and what to expect once you do.
How to Contact Us
The quickest way to reach our team is by email. Please write to us at [email protected]. Every message lands in a shared inbox that a real person reads, so there is no need to worry about your note disappearing into an automated system.
To help us reply properly the first time, it is useful to include:
- A clear subject line, such as "Correction request" or "General question".
- The page you are writing about, ideally with a link, so we can find it straight away.
- A short description of what you noticed or what you would like to know.
What You Can Write to Us About
People get in touch for all sorts of reasons. Some of the most common include:
- Pointing out information that looks out of date or incorrect.
- Asking us to explain something on a page in more detail.
- Suggesting a topic you would like to see covered.
- Reporting a link that no longer works or a page that will not load.
- Raising a general enquiry about how the site is run.
We take accuracy seriously. If you show us that something is wrong, we will check it carefully and update the page where needed.
When to Expect a Reply
We aim to answer most messages within two to three working days. Busier periods, such as bank holidays, can occasionally slow things down a little, but we will always do our best to respond as soon as we can. If your message is particularly detailed, we may send a short note to let you know we are looking into it before sending a full answer.
A Few Things to Keep in Mind
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for this. Any details you do share are handled in line with our Privacy Policy, which explains what we keep, why, and for how long.
We also ask that messages stay polite and respectful. The rules for using this site, including how we deal with unsuitable content, are set out in our Terms of Use.
Thank You
Your feedback genuinely helps us improve. Every message, big or small, plays a part in keeping this site clear, useful and up to date. We look forward to hearing from you.